Last updated: September 27, 2026
This Cookie Policy explains how Heroic Solutions uses cookies and similar technologies on our website, and how you can control them.
Cookies are small text files that a website saves in your browser. They help the site work, remember your choices, and understand how visitors use it. Websites can also use similar technologies, such as local storage and session storage, which save small amounts of data in your browser. In this policy, “cookies” covers all of these.
Cookies set by our own Site are called first-party cookies. Cookies set by another company’s service running on our Site, such as an analytics tool, are called third-party cookies.
We use cookies to:
We do not use cookies to sell your personal information or to show you targeted advertising, and we do not currently use analytics or advertising cookies.
These are needed for the Site to function, for example to load pages securely, process form submissions, and protect against spam or abuse. They cannot be turned off in our systems, but you can block them in your browser. Some parts of the Site may not work if you do.
These remember choices and keep features running, such as your chat assistant session. The chat assistant keeps a session identifier and a few display settings in your browser so the chat does not reset each time you open a new page.
We do not currently use analytics cookies. If we add an analytics tool such as Google Analytics in the future, we will update this policy and, where required by law, ask for your consent before setting those cookies.
| Name | Purpose | Type | Duration |
|---|---|---|---|
| mxchat_session_id_* | Identifies your chat assistant session so your conversation continues between pages. | Functional (cookie) | Until the chat session expires or you clear it |
| mxchat_* (browser storage) | Remembers chat display settings, such as whether suggested questions are collapsed. | Functional (session storage) | Until you close the browser tab |
| bf-entry-id | Used by our form system to handle a form submission and its uploaded files. | Strictly necessary (local storage) | Until cleared |
| elementor | Used by our website builder to run page features such as popups and animations. | Strictly necessary (browser storage) | Until cleared |
| wordpress_test_cookie | Checks whether your browser accepts cookies. | Strictly necessary (cookie) | Session |
| wordpress_logged_in_*, wordpress_sec_*, wp-settings-* | Keep site administrators signed in and remember their dashboard settings. Not set for regular visitors. | Strictly necessary (admins only) | Session, up to 14 days, or 1 year |
The exact cookies may change as we update the Site or the tools we use. We will update this table when we make meaningful changes.
You can control cookies in several ways:
Blocking strictly necessary cookies may stop some features, such as our forms or chat assistant, from working correctly.
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
If you have questions about our use of cookies, email info@heroicsolutions.net, call +1 (214) 457-1573 (Monday to Friday, 7:00 AM to 5:00 PM CST), or visit our Contact page. For more on how we handle personal information, see our Privacy Policy.
Contact Heroic Solutions at info@heroicsolutions.net or call +1 (214) 457-1573 (Mon–Fri, 7:00 AM–5:00 PM CST). Mail: 1910 Pacific Ave, Suite 2000-1416, Dallas, TX 75201.