Privacy Policy

This Privacy Policy explains what personal information Heroic Solutions Logistics (“Heroic Solutions,” “we,” “us”) collects through our website, how we use and share it, and the choices you have. It applies to shippers, carriers, website visitors, and anyone else who contacts us online.

1. Who We Are and Scope of This Policy

Heroic Solutions is a freight broker that connects shippers with vetted motor carriers across the 48 contiguous United States, with cross-border service to Canada and Mexico. We are located at 1910 Pacific Ave, Suite 2000-1416, Dallas, TX 75201, United States.

This policy covers personal information collected through heroicsolutions.net (the “Site”), including our forms and website chat assistant, and related emails, calls, and messages. When you book freight or haul loads with us, a separate customer agreement, broker-carrier agreement, or rate confirmation may also apply. Where those documents address how information is handled, they apply alongside this policy.

2. Information We Collect

Information you give us

• Freight quote requests: service type, commodity, pickup and delivery locations and dates, weights, dimensions, special handling needs, any documents you choose to upload, and your name, company, email, phone number, and preferred contact method.
• Carrier applications: company name, MC and USDOT numbers, equipment types, lanes and operating details, contact details for owners, dispatchers, or other staff, and documents such as a W-9 (which includes a taxpayer identification number), certificate of insurance, and operating authority.
• Contact form and email: your name, company, contact details, and whatever you choose to include in your message.
• Website chat assistant: the messages you type into the chat and any details you share there, such as shipment information or contact details.
• Business communications: records of calls, emails, and texts with our team, and information exchanged while arranging a shipment, such as reference numbers, facility contacts, appointment times, and delivery status.

Information collected automatically

When you visit the Site, our servers and tools may record your IP address, browser type, device type, pages viewed, referring page, and the date and time of your visit. We use cookies and similar technologies for this purpose. See our Cookie Policy for details.

Information from third parties

To protect our customers and the freight we arrange, we verify carriers before we work with them. We may obtain information about a carrier from the Federal Motor Carrier Safety Administration (FMCSA) and other public registries, carrier monitoring and identity verification services, insurance providers and agents, and references. This can include operating authority status, safety ratings and inspection history, insurance coverage, and signals that help detect identity theft, double brokering, or other fraud.

3. How We Use Your Information

• To respond to quote requests, prepare pricing, and arrange and manage shipments.
• To review carrier applications, verify authority, insurance, and identity, and monitor carrier compliance over time.
• To communicate with you about loads, appointments, tracking updates, paperwork, invoices, and payments.
• To answer questions submitted through our contact form or chat assistant.
• To prevent fraud, cargo theft, and misuse of our services, and to keep the Site secure.
• To operate, maintain, and improve the Site and our services.
• To send business updates or service information where permitted. You can opt out of marketing emails at any time.
• To meet legal, tax, regulatory, and recordkeeping obligations, including broker recordkeeping requirements, and to enforce our agreements or defend legal claims.

4. Website Chat Assistant

Our Site offers an automated chat assistant to answer common questions. It is powered by a third-party artificial intelligence provider (currently Google Gemini). When you use the chat, your messages are sent to that provider so it can generate a reply, and chat transcripts are stored on our systems so we can follow up on requests and improve the service.

The chat assistant can make mistakes. Its answers are general information only and are not a binding quote, rate, or commitment. Please do not enter sensitive information such as Social Security numbers, bank details, or passwords into the chat.

5. Text Messages and Calls

If you give us your mobile number, we may call or text you about your quote, application, or shipments. If we offer recurring text messages, we will only send them with the consent the law requires, and you can reply STOP to opt out or HELP for help at any time. Message and data rates may apply, and message frequency varies. Consent to receive marketing texts is never a condition of doing business with us.

We do not sell or share mobile numbers or text messaging consent with third parties for their own marketing purposes.

6. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as needed to run our business, including with:

• Shippers and carriers: to arrange a move, we share the details each party needs, such as pickup and delivery information, facility contacts, and carrier and driver contact details.
• Service providers: companies that support us, such as website hosting, form and chat tools, AI providers, email and phone services, load tracking, carrier vetting and monitoring services, accounting, and IT security. They may use the information only to provide services to us.
• Cross-border partners: for shipments to or from Canada or Mexico, customs brokers, partner carriers, and government authorities that need shipment information.
• Insurers and claims handlers: when needed to process a cargo claim or insurance matter.
• Legal and safety: law enforcement, regulators, or other parties when required by law, to respond to legal process, or to protect the rights, property, or safety of Heroic Solutions, our customers, carriers, or the public, including to investigate fraud or cargo theft.
• Business transfers: a buyer or successor if we are involved in a merger, acquisition, or sale of assets.

7. How Long We Keep Information

We keep personal information only as long as reasonably needed for the purposes described in this policy. How long depends on the type of record. For example, shipment and transaction records are kept for as long as broker recordkeeping, tax, and accounting rules require. Carrier onboarding files are kept while the carrier is active with us and for a reasonable period afterward. Quote requests, contact messages, and chat transcripts that do not lead to business are generally deleted or anonymized after they are no longer useful. We may keep information longer if needed to resolve disputes, handle claims, or comply with the law.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS), access controls, and limiting access to staff and providers who need it. Uploaded documents such as W-9 forms and insurance certificates are handled with extra care. No website or transmission is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.

9. Your Choices

• Marketing emails: use the unsubscribe link in any marketing email or contact us.
• Text messages: reply STOP to any text to opt out.
• Cookies: you can block or delete cookies in your browser settings. See our Cookie Policy.
• Updating your details: contact us to correct or update your contact or company information.

10. Your Privacy Rights Under US State Law

Depending on where you live, including California, Texas, Colorado, Virginia, and other states with consumer privacy laws, you may have some or all of these rights, subject to legal exceptions:

• The right to know what personal information we collect about you and how we use and disclose it.
• The right to access and receive a copy of your personal information.
• The right to correct inaccurate personal information.
• The right to delete personal information we collected from you.
• The right to opt out of the sale of personal information, targeted advertising, or certain profiling. We do not sell personal information or use it for targeted advertising.
• The right not to be discriminated against for exercising your rights.

Some state laws treat business contact information differently, and some records must be kept for legal reasons, so we may not be able to honor every request in full. We will explain if that is the case.

How to make a request. Email info@heroicsolutions.net or call +1 (214) 457-1573. We will verify your request by matching the information you give us with what we already hold. You may use an authorized agent, and we may ask for proof that the agent is allowed to act for you. We aim to respond within the time the applicable law allows. If we deny your request, you may appeal by replying to our decision, and we will review the appeal and respond in writing.

11. Children’s Privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13, and the Site is not directed to anyone under 18. If you believe a child has sent us personal information, please contact us and we will delete it.

12. Canada, Mexico, and International Users

We are based in the United States, and information collected through the Site is stored and processed in the United States. For cross-border shipments, information may also be processed in Canada or Mexico as needed to complete the move. Privacy laws in those countries may differ from those where you live. By using the Site, you understand that your information will be handled as described in this policy.

13. Third-Party Links

The Site may link to third-party websites, such as carrier onboarding portals, maps, or social media. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date. If we make material changes, we may also give notice by other reasonable means.

15. Contact Us

If you have questions about this policy or how we handle personal information, contact us:

• Heroic Solutions, 1910 Pacific Ave, Suite 2000-1416, Dallas, TX 75201, United States
• Email: info@heroicsolutions.net
• Carrier operations: operations@heroicsolutions.net
• Phone: +1 (214) 457-1573 (Monday to Friday, 7:00 AM to 5:00 PM CST)
• Online: Contact page